METROAXS.COM TERMS AND CONDITIONS OF USE

1st of April 2025

Welcome to MetroAXS. Thank you for taking the time to read our rules and conditions for using our platform. These Terms of Use present the General Conditions applicable to the use of the services offered by MetroAXS and iOS or Android applications.

Any person with civil capacity, hereinafter referred to as “User”, who intends to use MetroAXS (hereinafter referred to as MetroAXS.COM, MetroAXS Limited, MetroAXS Ltd, MetroAXS marketplace, Platform, Partner Portal, Portal, Online Marketplace, Virtual Store, Virtual Shopping Platform, Website or Company) services, must accept these Terms of Use and all other policies and principles that govern them. The use of the MetroAXS platform and its services assumes acceptance of the Terms of Use, and their acceptance is essential. The User must read, certify that he/she has understood and accepts all the conditions established in the Terms of Use, when accessing the platform, as well as in the other documents incorporated therein by reference, before registering as a MetroAXS User.

The User (hereinafter referred to as guest, buyer, customer, consumer, client, as well as vendor, seller, provider, partner merchant, supplier or company) is requested to read the Terms of Use and cookie policies carefully before using MetroAXS . By using the MetroAXS platform, the User will be bound by these Conditions and the cookie policies. If the User does not agree, he/she should not use the website and iOS or Android applications.

The User may contact MetroAXS by email via info@metroaxs.com, or through the Support Center. The User agrees that to be aware of important information regarding his/her account and maintain communication with the company, the registered email address will be the communication channel used by MetroAXS.

1. OBJECT

1.1. The purpose of this instrument is to make available to the User, directly or indirectly, his/her registration on the MetroAXS platform:

Periodic advertising offers for the purchase of products and/or services from companies that advertise their offers on MetroAXS;

Technology for payment intermediation, which allows Interaction between Consumers and Partner Merchants providing services/products.

MetroAXS, through the implemented technology, allows the use of the platform for payment of products/services directly to Partner Merchants. This data used in the payment process by the User will not be stored on its servers, nor shared with the Partner Merchants.

MetroAXS offers exclusive benefits, in the form of discounts, granted directly by participating Partner Merchants to registered Users, through this platform.

2. REGISTRATION ON THE WEBSITE AND APPLICATION PLATFORMS

2.1. Registration and services available on the MetroAXS platform are only authorized for people who have the legal capacity to contract them. Therefore, people who do not have this capacity, including minors, cannot use them. By using the MetroAXS platforms, the Vendor/Seller/Provider declares that he/she is over 18 (eighteen) years old and has the legal capacity to sign binding contracts.

2.2. Registration with MetroAXS as a Vendor/Seller/Provider is free of charge. The Vendor/Seller/Provider may, at any time, cancel their registration by contacting the customer service channels, preferably by telephone or email.

2.3. Under no circumstances will the assignment, sale, rental or other form of transfer of the account be permitted. The same Vendor/Seller/Provider will not be allowed to maintain more than one registration, nor will the creation of new registrations be permitted by persons whose original registrations have been cancelled for violations of MetroAXS ‘s policies. In all such cases, MetroAXS reserves the right to delete all existing accounts of the offending Vendor/Seller/Provider.

2.4. Only interested parties who complete all the registration fields will have their registration confirmed. The future Vendor/Seller/Provider must complete the registration with accurate, precise and truthful information, and undertakes to update their personal data whenever there is any change.

2.5. MetroAXS is not responsible for the accuracy of the personal data entered by its Users. The Vendor/Seller/Provider guarantees and is responsible, in any case, for the veracity, accuracy and authenticity of the personal data registered.

2.6. MetroAXS reserves the right to use all valid and possible means to identify its Vendors/Sellers/Providers, as well as to request additional data and valid identification documents that it deems to be pertinent, in order to verify the personal data provided.

2.7. If there is a need, for any reason, to check a User’s registration data, and if it is found that there is incorrect or false data, or if the Vendor/Seller/Provider fails to send the documents required for checking, MetroAXS may permanently or not cancel the Vendor/Seller/Provider ‘s registration, without prejudice to other measures that it deems necessary and appropriate.

2.8. The Vendor/Seller/Provider will access his/her account via email and password and undertakes not to disclose this data to third parties, taking full responsibility for any use made of it.

2.9. The Vendor/Seller/Provider undertakes to notify MetroAXS immediately, and through a secure means, of any unauthorized use of his/her account, as well as unauthorized access by third parties to it. The Vendor/Seller/Provider shall be solely responsible for the transactions carried out in his/her account, since access to it shall only be possible through the use of his/her password, the knowledge of which is exclusive to the Vendor/Seller/Provider.

2.10. MetroAXS uses cookies to facilitate use and better adapt the website to the user’s interests. Cookies can also be used to help speed up your future activities and experiences on the platforms. Cookies are also used to compile anonymous and aggregated statistics that allow us to understand how people use the platforms and to help improve their structures and content.

3. PROCESSING OF PAYMENT TRANSACTIONS

3.1. MetroAXS facilitates the processing of payment transactions for a purchase made between a buyer/guest and a Partner Merchant. MetroAXS will store information about buyers/guests and process payment transactions through the platform where credit card details will be registered.

3.2. MetroAXS may delay payment processing for suspicious transactions or transactions that may involve fraud, misconduct or violate applicable law, as determined in MetroAXS ‘s sole discretion. The buyer/guest authorizes the charge to the payment method on file as necessary to complete the processing of a payment transaction.

3.3. The buyer/guest acknowledges and agrees that his/her purchases are transactions made between the buyer/guest and the Partner Merchant, and not with MetroAXS .

3.4. MetroAXS cannot guarantee that the payment management services will operate free from errors, interruptions, malfunctions, delays or other imperfections. The User (buyer/guest, Vendor/Seller/Provider) further agrees and acknowledges that the processing of payment management depends on compliance with certain procedures, such as risk analysis and bank clearing, depending on the method used.

4. PROMOTIONAL CAMPAIGNS

4.1. MetroAXS may carry out promotional campaigns that guarantee the user loyalty gifts or a discount on the purchase amount through promotional codes or other means, at its sole discretion. The specific rules of such promotional campaigns, to be disclosed for the knowledge of buyers/guests as well as Vendors/Sellers/Providers, will be defined solely and exclusively by MetroAXS .

4.2. It is at MetroAXS ‘s discretion to define, among other issues: Vendors/Sellers/Providers who are eligible to participate in a given campaign; the offers that will be eligible to receive additional discounts; specific rules for buyers/guests to activate discounts, such as minimum or maximum purchase value; discount value; available quantity of promotional codes; loyalty and gift rules.

4.3. MetroAXS does not authorise and is not responsible for information or discount codes shared on websites or applications other than its own platforms.

5. MODIFICATIONS TO THE TERMS OF USE

5.1. MetroAXS may change these Terms of Use at any time, with a view to improving and enhancing the services provided. The new Terms of Use will come into effect upon their publication on the platforms.

5.2. The changes will not be effective in relation to offers, commitments and acquisitions already initiated at the time the same changes are published. For these, the Terms of Use will be valid with the previous wording.

6. INFORMATION PRIVACY

6.1. MetroAXS will take all possible measures to maintain the confidentiality and security described in this clause but will not be responsible for any damage that may arise from the violation of these measures by third parties using public networks or the internet, subverting security systems to access the user’s information.

6.2. For more information about MetroAXS ‘s Privacy Policy, the user can access the link https://metroaxs.com/privacy-policy/

7. USER OBLIGATIONS

7.1. By accepting these terms, the User is obliged to:

provide true and reliable information when creating your User Account;

not transfer validation data (username and password) to third parties;

not use the Platform to carry out acts contrary to morality, law, public order and good customs against the Operator, Representatives or third parties;

pay the Partner Merchant in a timely manner the amount equivalent to the economic consideration defined in the purchase process;

immediately inform MetroAXS in case of forgetting or usurping validation data;

not carry out conduct that undermines the functioning of the Platform;

not impersonate the identity of other Users;

not decipher, deconstruct or disassemble any element of the Platform or any of its parts;

enable the use of pop-up windows during operation for proper functioning on the Platform.

7.2. Users interested in the offers advertised by MetroAXS must make purchases and payments during the publication period.

7.3. MetroAXS is not responsible for tax obligations that fall on the activities of Users, as well as on those of Partner Merchants.

7.4. As established by current legislation, the consumer must demand an invoice from the advertising establishment upon provision of the service and/or product.

7.5. The User has the sole and exclusive responsibility for monitoring the expiration date of promotional campaigns (discounts and loyalty), as well as the conditions of use thereof.

8. BREACH OF SYSTEM OR DATABASE

8.1. The use of any device, software or other resource that may interfere with the activities and operations of MetroAXS, as well as with the publications of offers, descriptions, accounts or its databases is not permitted. Any interference, attempt to, or activity that violates or contravenes copyright and intellectual property laws and/or the prohibitions stipulated in these Terms of Use, will make the responsible party liable to the relevant legal actions, as well as the sanctions provided for herein, and will also be liable for compensation for any damages caused.

9. SANCTIONS

9.1. Without prejudice to other measures, MetroAXS may warn, suspend or cancel, temporarily or permanently, a user’s account at any time, and initiate appropriate legal action, if:

the user fails to comply with any clause of these Terms of Use;

the user does not fulfil his/her duties as a user;

the user commits fraudulent or deliberate acts;

the identity of the user cannot be verified or any information provided by him/her is incorrect:

MetroAXS understands that the advertisements or any action of the Vendor/Seller/Provider have caused any damage to third parties or to MetroAXS itself or have the potential to do so. In cases where the Vendor/Seller/Provider ‘s registration is disabled; all purchases of active offers will be automatically cancelled.

9.2. The Vendor/Seller/Provider shall indemnify MetroAXS , its subsidiaries, controlled or controlling companies, directors, administrators, collaborators, representatives and employees for any claim brought by other users (Vendors/Sellers/Providers, buyers/guests or third parties) arising from their activities on the platforms or for their failure to comply with the Terms of Use or for the violation of any law or third-party rights.

10. OPERATING RESPONSIBILITIES

10.1. Furthermore, given the impossibility of full and uninterrupted operation of any telecommunications or computer system, including due to dependence on telecommunications services provided by third parties, MetroAXS does not guarantee the provision of the service in an uninterrupted and/or error-free manner. The system may occasionally be unavailable for technical reasons or internet failures, or for any other unforeseeable event or force majeure beyond MetroAXS ‘s control.

11. INTELLECTUAL PROPERTY

11.1. The commercial use of the expression MetroAXS as a product of METROAXS LTD, company name or domain name, as well as the contents of the screens relating to the services of MetroAXS, as well as the programs, databases, networks and files that allow the users to access and use their account, are the property of MetroAXS and are protected by international copyright, trademark, patent, model and industrial design laws and treaties. Improper use and total or partial reproduction of said content are prohibited, unless expressly authorised by MetroAXS.

11.2. MetroAXS is not responsible for the content, practices and services offered on other websites that are not owned or operated by it, even if there are links to them on the MetroAXS platforms for any reason. The presence of links to other websites does not imply any relationship of partnership, supervision, complicity or solidarity between MetroAXS and these websites and their content.

12. USE OF SITE

12.1. Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Site and Services. By using the Site, you represent and warrant that you meet this eligibility requirement. 

12.2. Account Registration: To access certain features of the Site, you may need to create an account. You are responsible for providing accurate and complete information during the registration process and for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised use of your account. 

12.3. User Content: Any content you post, upload, transmit, or otherwise make available on the Site, including reviews, comments, and messages (“User Content”), is your responsibility. By submitting User Content, you grant MetroAXS a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, distribute, modify, adapt, display, and perform the User Content in connection with the Services. 

12.4. Prohibited Activities: You agree not to engage in any of the following activities: 

Violating any applicable laws or regulations. 

Infringing upon the intellectual property rights of others. 

Harassing, threatening, or defaming others. 

Uploading viruses, malware, or other harmful code. 

Interfering with or disrupting the Site or Services. 

Impersonating another person or entity. 

Engaging in any activity that may harm the reputation of MetroAXS. 

13. DISCLAIMER OF WARRANTIES

THE SITE AND SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. METROAXS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. 

14. LIMITED LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, METROAXS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES. 

15. INDEMNIFICATION

You agree to indemnify and hold MetroAXS, its officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising from or related to your use of the Site or Services or any violation of these Terms. 

16. GOVERNING LAWS AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where MetroAXS Ltd is registered. Any dispute arising from or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in that jurisdiction. 

17. TERMINATION

MetroAXS reserves the right to suspend, terminate, or limit your access to the Site and Services at any time and for any reason, without liability or prior notice. 

18. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired. 

19. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and MetroAXS regarding your use of the Site and Services, superseding any prior agreements. 

20. ADDRESS FOR SENDING CORRESPONDENCE

All requests, correspondence, notifications or requests for information should be sent to the following address: info@metroaxs.com 

PARTNER MERCHANT (VENDOR/SELLER) AGREEMENT

MetroAXS, Global Online Marketplace!

These Terms of Use present the “General Conditions” applicable to the use of the digital services offered by MetroAXS . We are a creative and curious team that shares a passion for creating digital experiences, located in the United Kingdom. MetroAXS is a global online marketplace.

The concept of our marketplace is very simple to explain. We provide a robust virtual store that allows different commercial establishments and companies to become our partner merchants. On the one hand, MetroAXS offers the entire sales platform and influence of a consolidated brand. On the other hand, commercial establishments and companies can use a ready-made sales structure to attract consumers and generate business for themselves, including advertising services and intermediation for the sale of products and services through the platform www.MetroAXS.com and iOS or Android application.

SALES POLICIES AND SELLER CODE OF CONDUCT AT METROAXS:

1. OF THE OBJECT
   1. The purpose of these Terms of Use is to establish the general rules and conditions for the provision of intermediation services for the sale of products and services by the Vendor/Seller/Provider, made available on the MetroAXS platform, as well as the conditions for using the website for the purchase of these products and/or services by MetroAXS.
   2. The purpose of MetroAXS ‘s services is to advertise and mediate the offers of Vendors/Sellers/Providers on its platforms. All offers made available on the platforms undergo qualification criteria based on the mandatory certifications of each activity, sent by the Vendor/Seller/Provider, who are responsible for their authenticity.
   3. MetroAXS does not sell products or provide services advertised on its platform. The products and services advertised on the website are sold, provided, or delivered through Partner Companies.
   4. The terms and conditions of the offers, as well as the provision of services or sale of products, are all established or carried out directly by the Vendors/Sellers/Providers.
   5. By entering into a partnership agreement, the Vendor/Seller/Provider declares that he/she has adhered to the Terms and Conditions of Use, the charging of service fees, and the rules of each of the offers.
   6. MetroAXS, as it is only a virtual shopping platform, is not the owner of the products and/or services offered by the Vendor/Seller/Provider, does not hold possession of them and does not make offers on their behalf, however, it is available, through its Vendor/Seller/Provider service channels, to mediate any necessary communication with the Consumer/Customer/Buyer/Guest and take the necessary measures to resolve any possible inconvenience.
   7. In the case of travel offers, MetroAXS is not responsible for any fees that may be charged by the travel operator or fees paid directly to airports and stops. Such fees will always be informed in the Offer Regulations on the MetroAXS platforms by the Vendor/Seller/Provider.
   8. MetroAXS uses cookies to facilitate use and better adapt the website to the user’s interests. Cookies can also be used to help speed up users’ future experiences on the platforms. Cookies are also used to compile anonymous & aggregated statistics that allow us to understand how users use the platforms and to help improve their structures and content.
2. METROAXS’s OBLIGATIONS
   1. Format the texts, images and layout relating to the Vendor/Seller/Provider’s offer to be published on the website.
   2. Disclose the offer contracted by the Vendor/Seller/Provider on its platforms.
   3. Offer an online electronic system for control and management of the Vendor/Seller/Provider.
   4. Ensure the security of data stored in the online system, within the limits of technical predictability, as well as record each and every action carried out through the system by its Consumers/Clients and Vendors/Sellers/Providers, including the recording of the IP address of the Consumer/Client and Vendor/Seller/Provider in actions that pose a potential risk to their integrity.
   5. Make available to the Vendor/Seller/Provider the list of codes corresponding to the services/products sold in a given offer.
3. OBLIGATIONS OF THE VENDORS/SELLER/PARTNER MERCHANTS
   1. Comply with all conditions defined in your advertisements.
   2. Assumes full responsibility for the advertised offer, as well as the delivery of the product(s) and/or service(s) to Consumers/Customers in accordance with the conditions agreed in the Contract, as well as for its origin, civil, criminal and tax regularity, in addition to any, and all imputations arising from its commercialisation.
   3. Pay MetroAXS for the services provided, in accordance with the price (commission fee) and other commercial conditions described on the cover page.
   4. The Vendor/Seller/Provider is responsible for the quality, suitability and legality/regularity of the products and/or services offered on MetroAXS’s website, responding exclusively to any penalties/fines applied by competent authorities, as well as for any damages caused to users and third parties as a result of the offer, provided that its fault is proven and declares, for all intents and purposes, that its product or service is being marketed in a regular condition and in accordance with the general standards and specific regulations inherent to that activity or product.
   5. In the case of advertisements that require prior scheduling, the Vendor/Seller/Provider is obliged to serve all Consumers/Customers who contact the establishment within the advertisement’s validity period.
   6. Only publish images in your advertisements that you own, otherwise you will be held fully liable to third parties who may claim ownership of them.
   7. Be fully responsible for the storage and protection of access credentials to the Partner Portal, not providing them to unauthorised persons and exempting MetroAXS from any action that may affect its operations, resulting from unauthorised access to the Partner Portal.
   8. Provide sufficient service channels to schedule appointments and clarify any doubts that the Consumer/Client may have.
   9. Issue, to Consumers/Customers, the due invoices for the full promotional value, relating to the provision of services/products, in accordance with applicable legislation.
   10. Ensure the authenticity of the original value of the product or service described on the cover page.
   11. Report to MetroAXS about the products/services actually used by Consumers/Customers, on the Partner Portal, regardless of the payment method agreed between the parties.
   12. Be responsible for the logistics of delivering the product that is the subject of the offer, if applicable, to the address designated by the Consumer/Customer, within the deadline(s) stipulated in the offer, exempting MetroAXS from any demand arising from non-compliance.
   13. Ensure that you do not have any impediment, including from professional bodies, regional councils or local authorities, to provide your services, being exclusively responsible for any penalties/fines applied for non-compliance with any determinations of these entities.
   14. The Vendor/Seller/Provider is obliged to inform MetroAXS when the establishment does not operate regularly, permanently or stops serving the products/services sold, and must return any undue payments received from MetroAXS , and hereby authorises MetroAXS to retain any payment that may be pending.
4. SELLER CODE OF CONDUCT WITH METROAXS

MetroAXS works to ensure a fair and trustworthy buying and selling experience. MetroAXS expects users to abide by the following code of conduct principles. Violation of the code of conduct principles may result in loss of selling privileges and exclusion from the MetroAXS website. Please comply with all applicable regulations and follow all MetroAXS policies:

1. 1. Keep your account information up to date.
   2. Never create a fake profile.
   3. Always act in a way that ensures a reliable experience for MetroAXS customers/clients.
   4. Never post products that may harm MetroAXS customers/clients.
   5. Do not engage in deceptive, inappropriate or offensive behaviour. This applies to all activities, including but not limited to:
      1. Information you enter into the account;
      2. Information inserted in offers, content or images;
      3. Communication between Vendor/Seller/Provider and MetroAXS
      4. Communication between Vendor/Seller/Provider and Consumers/Customers/Clients
   6. Always act fairly. Unfair behaviour includes, but is not limited to, the following:
      1. Behaviour that could be considered manipulation or “game” on the part of the Consumer/Client or Vendor/Seller/Provider;
      2. Actions that appear to manipulate customer reviews, including the direct or indirect insertion of false, misleading or inauthentic content;
      3. Activities that appear to attempt to manipulate MetroAXS ‘s search results or sales rankings.
      4. Actions that intentionally harm another Vendor/Seller/Provider, their offers or ratings;
   7. Only maintain one seller account unless you have a legitimate business need to open a second account and with all business entities being in good standing. Examples of legitimate business justification include:
      1. You have multiple brands and maintain separate companies for each;
      2. You manufacture products for two separate and distinct companies;
      3. You have been recruited into a MetroAXS program that requires separate accounts.

5. REMUNERATION

5.1 The remuneration and transfer to the Vendor/Seller/Provider will be defined and formalized on the cover page of the Contract, in accordance with the negotiation between the parties.

5.2 MetroAXS may, at any time, through its system, suspend marketing advertisements, remove its products/services, as well as inserting and managing them, without, however, exempting itself from the obligation to serve consumers who have already purchased its products or services, under the terms specified in each advertisement, under the penalties provided for in England and Wales legislation.

6. GENERAL PROVISIONS

6.1 The Contract signed between the parties does not imply any type of association, link, formation of an economic group or relationship of dependence or employment relationship between the employees of one Party with the other Party.

6.2 Neither party may make any representation or incur any obligation on behalf of or for the account of the other party.

6.3 Nothing in this Agreement shall constitute the appointment of either party as agent or representative of the other party.

6.4 The parties shall be subject to the termination of this contract, by operation of law, regardless of any notifications or warnings and without prejudice to other penalties and/or generic or specific consequences, provided for in this instrument and in current legislation, in the event of non-compliance.

7. OF THE JURISDICTION

In the event that a Vendor/Seller/Provider wishes to make a complaint against MetroAXS Marketplace concerning the Website or the services provided by MetroAXS, the Vendor/Seller/Provider can contact info@metroaxs.com

7.1 Any dispute arising from this contract, waiving any other forum, however privileged it may be, shall be subject to the exclusive jurisdiction of the courts of England and Wales. Use of the Website is not authorised in any jurisdiction that does not give effect to all provisions of the Agreement, including without limitation, this section.

** For transactions completed by PayPal, MetroAXS will not make judgements regarding legal issues or claims, and all disputes related to financial transactions will ultimately be determined by PayPal.

** For transactions completed by Stripe, MetroAXS will not make judgements regarding legal issues or claims. MetroAXS will only intervene when user does not resolve a financial transaction which they are rightfully obliged to, in line with these terms and conditions.

** For transactions completed by Flutterwave, MetroAXS will not make judgements regarding legal issues or claims, and all disputes related to financial transactions will ultimately be determined by Flutterwave.

** For transactions completed by Paystack, MetroAXS will not make judgements regarding legal issues or claims, and all disputes related to financial transactions will ultimately be determined by Paystack.

8. APPL.ICABLE LEGISLATION

8.1 Notwithstanding the existence of these Terms of Use, the relationship between MetroAXS and the Vendor/Seller/Provider is governed by England and Wales laws.

9. ADDRESS FOR SENDING CORRESPONDENCE

Info@metroaxs.com