The Charcoal Grill

This review is for Ms. Ogechi. When a customer explains to you that their food has been overcooked, you don’t insinuate that they’re lying. You try to resolve the issue. That’s how customer service works. Did you pay for the lamb? Did you taste the lamb? The fair skinned man was very polite and very respectful. That’s customer service. This review isn’t so much to fault the entire restaurant as it is to hold the restaurant accountable for employees having a terrible attitude when it comes to customer service. As a customer, you can choose to spend your money at any restaurant, you don’t have to choose this particular one. But at least the employee who is supposed to be serving you should communicate the appreciation from the restaurant by serving you with respect.

⭐️⭐️⭐️⭐️⭐️ A Hidden Gem! Charcoal restaurant is a place to visit !impressed! The food was absolutely delicious – every dish was full of flavor, beautifully presented, and clearly made with care. You can really taste the quality in every bite. The hygiene standards are top-notch, which is something I always look out for, and the entire place was spotless. It’s clear they take cleanliness and customer safety seriously. Service was another highlight – the staff were friendly, attentive, and made the whole experience feel welcoming and relaxed. Highly recommend if you’re looking for a great meal in a clean and cozy setting. Can’t wait to come back

Lovely place in a strategic location. Map is accurate. Food is the really nice and prices are fair. I was particularly impressed that they kept to time for a reservation, food was ready at the time we gave them. The staff are very courteous and swift. Great tasting cocktails also.

It was an amazing experience! The food was delicious and they prepared it quickly which I appreciated cause I had an hour of my break and needed to eat and get back within that timeframe. The ambience of the restaurant was beautiful and a bit private. The prices were affordable even with the price hike, and the service was exceptional! I highly recommend visiting the Charcoal Grill!

Read some good reviews and so decided to try it out. Ordered the chef salad which was supposed to come with feta cheese but Not! It was subbed with shredded mozzarella and between the waiter and the chef, not one thought to inform the guest that there was no Feta cheese. Next was the spring rolls...well let's say the local version as there was nothing springy about it. Texture was "doughy" and sweet as opposed to being flaky (filo dough) and with a springy crunch on the bite. Well suffice to say I returned the chef salad and paid for the rolls and my drink. I'm sure they do some things well but on this first visit here I'm disappointed. Will see what happens next try. Recommend though but "grill" the waiter and chef about your order. Pun intended.